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Coronavirus Disease (COVID-19)

COVID-19 is a novel coronavirus that is a respiratory illness that spreads from person to person, possibly through respiratory droplets during close contact. COVID-19 was first identified in Wuhan, China, in December 2019. The first Case of COVID-19 in the United States was reported on January 21, 2020. APHON wanted to provide important updates as we continue to learn more about how to manage the global impact of the Coronavirus Disease (COVID-19). 

How is COVID-19 affecting the APHON customer experience?

The APHON headquarter office is located in Chicago, Illinois. On Friday, March 20, the Illinois Governor J.B. Pritzker issued an executive order, requiring all Illinoisans to stay in their homes to prevent the further spread of COVID-19 and enact social distancing. This executive order means that the APHON HQ staff is now working remotely. Although our team is not working from the APHON HQ office, we assure you that we will maintain operations and are committed to supporting our members, customers, as well as the patient and families that our members serve. The following changes have been made to our standard services as a result of modifying our work environment due to COVID-19. Our member services team is still available to provide customer assistance from 8 am to 6 pm Central Time and can can be reached by phone at 855.202.9760 (US Residents Only) or 847.375.4724 and by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

Product Purchases

New product purchases can still be made through the APHON online store. However, customers will experience a temporary increase in the standard shipping time of physical products to ensure the safety of the APHON staff. Physical product orders will be shipped from APHON HQ every Friday instead of daily. There are no changes in the processing time for digital orders. Digital purchases will appear in the My Library section of your APHON website account. 

APHON Member Invoices

All APHON membership invoices are sent by e-mail. Please be sure to check your e-mail if your membership renewal is due to ensure that your membership is paid online, and you remain connected to the APHON community. You may also renew by viewing the open balances on your APHON website account at any time.

Pediatric Chemotherapy/Biotherapy Provider Courses

APHON Pediatric Chemotherapy/Biotherapy Provider Courses are designed as a 2-day in-person course taught in a classroom setting. We have advised all instructors to take appropriate precautions and be compliant with the CDC guidelines to prevent the spread of COVID-19. APHON has provided all instructors with guidelines for delivering a virtual Pediatric Chemotherapy/Biotherapy Provider course. Please contact an instructor to learn more.

View Upcoming provider courses

Self-Care & Resiliency Resources

We know the effect that stress has on our immune system and how that, in turn, affects our ability to be physically resilient. We must also tend to our emotional resiliency and commit to caring for our whole selves. Please take the time to care for yourself during this time.

Here are some easy ways to do so:

  • Please consider engaging in the APHON self-care member community to dialogue with others about personal resilience during the COVID-19 pandemic. We are fortunate to have a digital platform that supports networking during social distancing limitations. APHON members can sign up to join any open community by clicking on the link for Specialty Discussion Groups under the My Account navigation on the APHON website.
  • Engaging in mindfulness and meditative practices can redirect fear and anxiety to gratitude and peace. Digital resources include the HeartMath Institute and its Global Care Room, Well-being Index, Calm, and Provider Resilience.
  • Headspace is a terrific app featuring guided meditations, animations, articles, and videos. They are offering all US healthcare professionals who work in public health settings free access to Headspace Plus through 2020. Read more about this app, this generous offer, and to sign up.
  • Do not hesitate to reach out to your institution's Employee Assistance Program (EAP), which can offer another level of support. Many counselors and therapists have a virtual visit option, so review your health plan to see if these services are included.

General COVID-19 Resources

Information from The World Health Organization (WHO):

Information from the American Nurses Association (ANA):

Information from the National Comprehensive Care Network:

Information from the National Institutes of Health (NIH):